Buying a REINMATIC machine is an investment in more than professional cleaning equipment. It's an investment in long-term security, dependable service support, and ready availability of original spare parts.
Every REINMATIC machine ships with a clearly defined warranty, an expert service network, and original spare parts, so it delivers maximum performance across its full working life.
For users who want full control over maintenance costs and added peace of mind, we developed the REINMATIC 5+ and REINMATIC 5+ PRO SERVICE programs, which extend warranty and service coverage to a total of five years.
The warranty period begins on the date the machine is sold and the warranty card is issued. The standard warranty covers manufacturing defects, material flaws, and factory faults that arise during normal, proper use of the machine.
on the REINMATIC machine
The standard warranty on the machine covers manufacturing defects, material flaws, and factory faults that arise during normal, proper use.
on gel and AGM batteries
The warranty on gel and AGM batteries covers manufacturing defects and factory faults that arise under normal operating conditions.
on lithium batteries
Lithium batteries carry an extended 36-month warranty, provided they are charged and stored per the manufacturer's instructions.
Natural wear of parts and the gradual decline in battery capacity through regular use are considered normal wear and are not covered by the standard warranty.
The warranty covers the correction of manufacturing defects and factory faults that arise during proper use of the machine. Coverage includes:
The warranty does not cover:
For users who want full control over maintenance costs and added peace of mind, two programs extend warranty and service coverage to a total of five years.
REINMATIC 5+ extends warranty coverage on the machine from 24 to a total of 60 months. The program covers the same components, the same categories of manufacturing defect, and the same conditions as the standard warranty.
The most complete coverage we offer. Alongside a 60-month extended warranty on the machine and the lithium battery, the program includes scheduled preventive service, original spare parts, consumables, and the labor of an authorized service technician.
| Program | Coverage |
|---|---|
| Warranty | 24 months on the machine, 12 months on gel and AGM batteries, 36 months on lithium batteries |
| REINMATIC 5+ | Machine warranty extended to a total of 60 months |
| REINMATIC 5+ PRO SERVICE | 60-month warranty on the machine and the lithium battery, spare parts, consumables, scheduled service, technician labor, and service support |
REINMATIC 5+ and REINMATIC 5+ PRO SERVICE can only be activated when you purchase a new machine. The programs cannot be added later. They are available for every REINMATIC model, subject to its configuration and operating conditions.
Pricing is set individually, based on:
Every customer receives an individual quote matched to their requirements.
Contact your authorized REINMATIC partner or service center. When you file, provide the machine model, serial number, warranty card or invoice number, a description of the problem, and photos or video if available.
An authorized REINMATIC technician determines the cause of the fault and checks whether it falls under the applicable program. Diagnosis can be done by phone, over video support, on your site, or at an authorized service center.
Faults covered by the warranty are corrected with original REINMATIC spare parts and the labor of an authorized service technician.
To qualify for full warranty and service coverage, you need to:
Consumables and spare parts are replaced at the prescribed service intervals, or when an authorized REINMATIC service technician determines that a part has reached its wear limit.
Original REINMATIC spare parts are developed and tested for each machine model to deliver maximum performance, safe operation, and a long working life.
Using non-original or unapproved spare parts can compromise the safe operation and performance of the machine, and is grounds for losing warranty and service coverage.
Whether you're covered by the standard warranty, REINMATIC 5+, or REINMATIC 5+ PRO SERVICE, our goal is the same — to keep your REINMATIC machine running reliably, safely, and with minimal downtime across its full working life. The authorized service network, original spare parts, and expert technical support are available to you for as long as you run the machine.
The REINMATIC 5+ and REINMATIC 5+ PRO SERVICE programs are additional commercial warranty and service coverage, and do not limit the buyer's rights under applicable law.
Detailed coverage terms, service intervals, and customer rights are defined in the quote, the contract, and the warranty card issued at the time of purchase.
The standard warranty runs 24 months. For users who want extra peace of mind, extended warranty and service coverage programs are available.
Consumable parts — including brushes, pads, squeegee blades, filters, and batteries — are not covered by the warranty.
Service is handled through authorized partners, with access to original parts and trained technicians depending on local availability.